Unreleased milestones
Funded milestones that have not yet been released can be refunded to the client if both parties agree, or as the outcome of a dispute.
Released milestones
Once a milestone is approved and released, the funds belong to the freelancer and are not normally refundable through Scoutr. Any refund must then be agreed directly with the freelancer.
Platform fees
When a milestone is fully refunded, the related platform fee is refunded too. Partial refunds refund the fee proportionally.
Pro subscriptions
You can cancel Pro at any time; you keep access until the end of the period. Past periods are not refunded unless required by law.
How refunds are paid
Refunds go back to the original payment method through Stripe. Timing depends on your bank, usually 5–10 business days.
