Talk first
Most issues are solved by talking. Use contract messages to explain the problem and propose a fix — a revision, a partial amount or a new deadline.
Opening a dispute
Either party can open a dispute on an active milestone from the contract page. Describe the issue and attach evidence. The milestone is paused while it is reviewed.
Review
A Scoutr support specialist reviews the contract, milestones, messages and deliverables. Both parties can add information. We aim to respond within a few business days.
Possible outcomes
- Release the milestone to the freelancer
- Refund the milestone to the client, fully or partly
- Close the dispute and continue the contract
Records
Every decision is recorded in an audit log. Decisions do not prevent either party from pursuing legal remedies.
